Gold Vault Store ships physical gold products to customers worldwide. Due to the high-value and regulated nature of precious metals, our shipping and delivery process is designed to the highest security standards. Please read this policy in full before placing an order.
Overview
All orders placed through the Gold Vault Store platform are dispatched via specialist precious metals logistics providers, fully insured, and tracked end-to-end. We do not ship via standard postal services or uninsured couriers under any circumstances.
Fully insured
Every shipment is insured for its full replacement value at the time of dispatch.
Specialist courier
Dispatched only via licensed precious metals logistics partners.
Live tracking
All shipments include a tracking number provided at dispatch.
Order processing
Orders are processed only after full payment has been received and cleared, and after any required identity verification has been completed in accordance with our KYC/AML obligations.
Step 1
Order confirmed
Price locked in
Step 2
Payment cleared
Within 48 hours
Step 3
KYC verified
If applicable
Step 4
Packaged & sealed
1–3 business days
Step 5
Dispatched
Tracking sent
Processing time is typically 1–3 business days from the date payment clears. Orders placed on weekends or public holidays are processed on the next available business day. We do not dispatch orders on Saturdays, Sundays, or internationally recognized bank holidays.
Large or high-value orders may require additional verification and preparation time. You will be notified by email if your order requires extended processing.
Shipping methods
Gold Vault Store exclusively uses specialist, insured, and licensed precious metals couriers. The shipping method applied to your order depends on the destination country, order value, and available carrier services in your region.
| Service tier | Coverage | Est. transit time | Tracking |
|---|---|---|---|
| Standard insured | Select countries | 7–14 business days | Full |
| Express insured | Major markets | 3–5 business days | Full |
| Priority vault delivery | Premium regions | 1–3 business days | Full |
| Economy insured | Emerging markets | 14–28 business days | Partial |
Available shipping methods and their associated costs are displayed at checkout based on your delivery address. All methods include full insurance cover unless otherwise indicated.
Estimated delivery times
Delivery timelines are estimates only and are not guaranteed. They begin from the date of dispatch — not the date of order placement. Transit times vary by destination and may be affected by customs processing, carrier capacity, weather events, or public holidays in the destination country.
| Region | Standard | Express |
|---|---|---|
| United Kingdom & Europe | 5–10 business days | 2–4 business days |
| North America (US & Canada) | 7–12 business days | 3–5 business days |
| Middle East & Gulf | 7–14 business days | 3–6 business days |
| Asia Pacific | 10–18 business days | 5–8 business days |
| Africa | 14–25 business days | 7–12 business days |
| South America | 14–28 business days | 7–14 business days |
| Rest of World | 21–35 business days | On request |
Delivery timelines are estimates only. Gold Vault Store is not liable for delays caused by customs authorities, carrier disruptions, or events outside our control.
Shipment insurance
Every shipment dispatched by Gold Vault Store is insured for the full replacement value of the contents at the time of dispatch, based on the prevailing gold spot price. Insurance coverage is active from the moment the parcel is collected by our logistics partner until it is successfully delivered and signed for.
- Insurance is automatically included in all orders — no opt-in is required
- Coverage is based on replacement value at spot price on the date of dispatch
- Insurance becomes void if the recipient provides an incorrect delivery address
- Insurance does not cover delays, only loss or physical damage in transit
- Coverage ends upon successful delivery confirmation and signature
In the event of a confirmed loss in transit, Gold Vault Store will initiate an insurance claim on your behalf and arrange a replacement shipment or full refund at the current spot price within 10–15 business days of claim confirmation.
Signature on delivery
A valid signature from an authorized recipient is mandatory for all Gold Vault Store deliveries without exception. Our logistics partners are instructed not to leave parcels unattended, in a safe place, or with a neighbor under any circumstances.
Who may sign
The named recipient or a pre-authorized adult at the delivery address
ID requirement
Government-issued photo ID may be required for high-value deliveries
Failed attempt
Courier will leave a card; redelivery or collection must be arranged within 5 days
Risk transfer
Risk passes to the buyer upon successful signature and delivery
If a delivery is signed for by an unauthorized person or the parcel is accepted without a signature due to the recipient’s instructions, Gold Vault Store bears no liability for any subsequent loss, theft, or damage.
Customs, duties & import taxes
Gold Vault Store ships internationally and complies with all applicable export regulations from our dispatch location. However, importing gold is subject to the laws and regulations of the destination country, which vary significantly.
- All applicable customs duties, import taxes, VAT, and handling fees are the sole responsibility of the buyer
- Gold Vault Store does not pre-pay, estimate, or advise on import duties — consult your local customs authority
- Shipments are declared accurately and in full — we do not under-declare values or falsify customs documentation
- Customs processing may add significant time to delivery estimates and is outside our control
- Orders refused at customs or seized by authorities are not eligible for a refund
It is your responsibility to verify that importing gold is legal in your country before placing an order. Gold Vault Store accepts no liability for goods seized, held, or destroyed by customs authorities.
Order tracking
A tracking number is issued to you via email when your order is dispatched. You can use this number to monitor your shipment in real time through our courier partner’s tracking portal.
- Tracking information may take up to 24 hours to update after dispatch
- For Economy Insured shipments to emerging markets, tracking updates may be less frequent
- If your tracking status has not updated for more than 5 business days, please contact our support team
- Tracking links are sent to the email address registered with your order — ensure it is correct at checkout
For security reasons, Gold Vault Store does not publicly disclose the identity of our logistics partners. Tracking will be accessible via a secure link provided in your dispatch confirmation email.
Failed & missed deliveries
If a delivery attempt is unsuccessful, our courier partner will leave a notification card at the delivery address. The following applies to missed deliveries:
- The recipient must arrange redelivery or collection within 5 business days of the failed attempt
- If no action is taken within this window, the shipment will be returned to our secure facility
- Re-dispatch of returned shipments will incur an additional shipping fee payable by the buyer
- Gold Vault Store is not responsible for losses arising from repeated failed deliveries due to the recipient’s unavailability
Redelivery window
5 business days from the failed attempt
Return & re-dispatch fee
Charged at the prevailing shipping rate to the buyer
Restricted & unsupported regions
Gold Vault Store is unable to ship to certain regions due to international sanctions, local import prohibitions, carrier restrictions, or our own risk assessment. Restricted regions are subject to change and are updated without notice.
If you attempt to place an order to a restricted destination, you will be notified at checkout. If a destination becomes restricted after an order is placed but before dispatch, you will be offered a full refund at the confirmed order price.
We do not ship to countries subject to UN, EU, US OFAC, or UK sanctions. Attempting to circumvent these restrictions is a violation of our Terms and Conditions and may be reported to the relevant authorities.
For specific regional availability, please contact us at support@goldvaultstore.com before placing your order.
Lost shipments
A shipment is considered lost if it has not been delivered within the following timeframes beyond the estimated delivery window, with no tracking movement recorded:
Standard & express
14 business days beyond the estimated delivery date
Economy insured
28 business days beyond the estimated delivery date
To report a lost shipment, contact our claims team at claims@goldvaultstore.com with your order number and tracking reference. We will open a formal investigation with our logistics partner. Upon confirmation of loss, we will process a replacement or full refund at the current spot price within 10–15 business days.
All lost shipment claims are covered by our carrier insurance. You will not be required to bear any financial loss for a shipment confirmed lost while in transit.
Contact & shipping inquiries
For all shipping-related questions, tracking issues, or delivery concerns, please contact our logistics support team:
- Shipping support
shipping@goldvaultstore.com
- Lost & claims
claims@goldvaultstore.com
- Business hours
Mon – Fri, 9:00 AM – 6:00 PM GMT
Please include your order number and tracking reference in all correspondence to ensure a prompt response. Our team aims to respond to all shipping inquiries within 2 business days.
Gold Vault Store
© 2026 Gold Vault Store. All rights reserved.
This Shipping & Delivery Policy was last updated on April 7, 2026.
Delivery timelines are estimates only and are not guaranteed. Gold Vault Store is not liable for delays caused by third parties, customs authorities, or events outside our control.